Shipping & Delivery Policy

At Palav Fabrics, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping & Delivery Policy carefully before placing your order.

Order Processing

All orders are processed after successful payment confirmation. 

Orders are typically processed within 1–3 business days (excluding Sundays and public holidays).

 During festive seasons, sale events, or periods of high order volume, processing may take slightly longer than usual. 

Once your order has been processed and dispatched, you will receive a shipping confirmation via Email, SMS, or WhatsApp (where applicable) along with your tracking details.

Shipping Time

We strive to deliver your order within the estimated delivery timeline.

Estimated Delivery Time:

Processing Time: 1–3 Business Days

Delivery Time: 5–7 Business Days (within India)

Please note that delivery timelines are estimates and may vary depending on your location and courier availability.

Shipping Charges

Free Shipping is available on all prepaid orders across India unless otherwise specified during promotional campaigns.

Any applicable shipping charges (if introduced in the future) will be clearly displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking number and courier details. You can use the tracking information to monitor the status of your shipment.

If you do not receive tracking details within the expected processing period, please contact our customer support team.

Delivery Details

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

Severe weather conditions

Natural disasters

Public or national holidays

Government restrictions

Courier service disruptions

Remote or inaccessible delivery locations

Unexpected operational issues

In such situations, we request your patience and understanding. 

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information while placing an order.

Palav Fabrics shall not be held responsible for delays, failed deliveries, or additional courier charges resulting from:

Incorrect shipping address

Incomplete address details

Incorrect PIN code

Incorrect contact number

Customer unavailable at the time of delivery

If an order is returned to us due to incorrect address details or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

Delivery Attempts

Our courier partners generally make 2–3 delivery attempts. If the customer is unavailable during these attempts, the shipment may be returned to our warehouse.

In such cases, customers may be required to bear the re-shipping charges.

Serviceable Locations

We currently deliver across most serviceable PIN codes in India.

If your location is not serviceable by our courier partners, we reserve the right to cancel the order and issue a full refund (if payment has already been received).

Damaged or Tampered Package

 If you receive a package that appears to be damaged, opened, or tampered with:

Do not accept the package if possible.

Take clear photographs of the package.

Contact our customer support within 24 hours of delivery with your Order ID and supporting images.

Failure to report damaged packaging within the specified timeframe may affect our ability to investigate the issue.

Partial Shipments

In rare situations, your order may be shipped in multiple packages due to product availability or logistics reasons. You will receive separate tracking details for each shipment, if applicable.

Order Cancellation Before Shipment

Orders may be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be governed by our Exchange Policy.

Contact Us

If you have any questions regarding your shipment, delivery status, or require assistance with your order, please contact our customer support team.